Terms & Conditions

Privacy Notice for “Get To The Root”.

Validating This Privacy Notice With Effect From September 1st, 2021.

Our Privacy Notice will update from time to time when needed. While making any changes in the notice, we will publish an update on our official website.

Get To The Root (“GTTR”) consider data protection and customer confidentiality a serious matter. Our updated Privacy Notice is covering:

  • How your personal data is collected and used by us
  • Personal details that we need to collect
  • Information about your personal information storage
  • Security measures to safeguard your personal details
  • How we utilize the personal information of customers
  • Third parties disclosure
  • Accurate personal information retention
  • Personal Information access
  • Other additional rights

Our personal data collection covers the service consumers and our colleagues too. Make sure you read all the relevant sections of the notice. Be in touch with us for any kind of query.

Privacy questions

Do you have questions about the Privacy Notice? How do we process your personal information? Also, if there is any complaint about a data breach, drop a mail at:

Email: connect@gettotheroot.ca

Personal data collection and usage

We may ask you any time to provide personal information relevant to GTTR. This personal information is sharable between GTTR and its affiliates. However, we will make use of it in compliance with Privacy Notice. We may also utilize it to improve our service quality by combining it with other information. It is not mandatory to provide the requested personal details. However, it may affect our service delivery and query response.

Below is a list of some personal information examples GTTR may collect and utilize:

  • Name
  • Date of birth
  • Address
  • Telephone number
  • Email address
  • Online identifier
  • Physical and mental health information
  • Financial information
  • Social media identifiers
  • Social Insurance Number (or overseas equivalent)
  • Passport details, residency status and nationality
  • Marital status
  • Racial or ethnic origin
  • Political opinions
  • Religion
  • Trades union membership
Our Personal Data Collection

While contacting us, you may need to provide information including your name, postal address, mobile contact number, email address, contact preferences, or payment details.
Services commissioned by third parties (GP, fed authorities and private medical insurers, etc.) provide us crucial information including your name, email address, postal address, telephone number, medical history, and educational history.
During your journey with us, information about personal records like your name, address, and date of birth, a previous or current treatment will be kept securely.

Your personal information storage

To keep your personal information safe, we make use of both paper and electronic forms. We have necessary and adequate technical and administrative mechanisms to ensure the security of all of your information.

Personal information protection

The protection of your personal information is highly important to GTTR. We have implemented a number of technical and administrative safeguards to ensure the security of your personal information. It is accessible only to our team members who require it to improve service quality.

We utilize your personal information in the following ways:

We provide services to you based on the personal information we gather and store. We also utilize it developing, operating, delivering, and improving the quality of the service we give or, more broadly, the kind of services we provide. We may use your personal information to send you or persons acting on your behalf, such as updates regarding treatment plans or changes in our policies, terms & conditions. You may not opt-out to receive these notifications because of their critical significance to your contact with GTTR.

Personal information may also be used for internal purposes like auditing, data analysis, and research in order to improve our service quality and interactions with you.

We may utilize your information to improve our services by testing computer systems. For instance, the software we use to maintain your health, social, care, and education records. You can let us know if you don’t want your information used for these purposes.

You can opt out at any time if you no longer wish to be contacted by us after you have stopped using our services.

For marketing purposes, we will not sell, share, or provide your personal information to third parties.

Third parties disclosure

We will only disclose your personal data with third parties

  • If you have given your consent to share the information.
  • If there are issues or concerns about your or others’ health and safety.
  • If there is a legal duty or responsibility to release the information.

In order to establish arrangements for the funding or payment of services supplied, service users’ personal information may need to be shared with third parties.

We may also transfer any or all personal information we collect to the applicable third party in the case of a reorganization, merger, or sale of GTTR or any part of it.

Personal information retention while maintaining accuracy

It’s simple to keep your personal information correct, complete, and up-to-date with GTTR. Please notify us if any of your personal information changes so that we can update our records.

We are legally responsible to keep certain information about you for a specific amount of time. We will erase all personal information at the right time, and we will not keep your personal information for any longer than is required or permitted legally.

Personal information access

At any moment, you have the right to know what personal information we have about you. This notice explains what information we have on you and why we have it. Please contact us at the email address listed above if you want access to your personal information.

Any access request that is frivolous, vexatious, jeopardizes, impacts the privacy of others, is impractical, or for which access is not required legally will not be processed. If any of these situations apply to your request, we will notify you in writing.

Additional rights

You may also be entitled to:

  • Disapprove the processing of personal information that is likely to cause, or is already causing any kind of harm.
  • Prohibit processing for the objectives of marketing and advertising.
  • Under certain conditions, have erroneous personal data rectified, restricted, destroyed or erased.

Please let us know if you believe you have any of these additional rights or if you intend to exercise them.